To complement SilverStorm Technologies’ superior products and technology, SilverStorm provides exceptional support to both its partners and end user customers. SilverStorm’s support covers: product support, warranty, training, documentation, release updates, and periodic reviews to ensure that both SilverStorm and its partners are successful in delivering the highest quality offering to an end user customer.

The foundation for SilverStorm’s support offerings is a very responsive support organization with direct access to SilverStorm’s engineering expertise. At the center of this support organization is SilverStorm’s Technical Assistance Center (TAC), which is staffed with experts to address your questions and support needs.

You have access to the TAC via web, telephone, or fax. The web support provides SilverStorm partners with timely support capabilities by giving you immediate access to information, tools, and services.

SilverStorm's web support provides 24/7 access to:

• Problem reporting and tracking
• Inquiry reporting and tracking
• RMA system
• Software downloads
• Release Notes and product information
• Field Notices and Support Bulletins
• Knowledgebase